Services and Programs Officer
Community Corrections
Talent Pool
Locations – Wagga Wagga and Bega/Bateman’s Bay
Employment Type – Ongoing
Salary - $99,938-$110,271 pa plus superannuation + leave loading
Your role
Services and Programs Officers (SAPOs) work within multidisciplinary teams in community corrections’ locations. SAPOs are responsible for the delivery of intervention programs and services to reduce reoffending, change behaviour, and support the wellbeing of people under Court ordered supervision. SAPOs are embedded as essential roles in community sites and receive day-to-day direction and support from their local directorate.
SAPOs also work closely with the Strategy & Policy branch, who have responsibility for the governance (and quality) of program facilitation and services.
Program delivery is a key intervention component of community corrections work, aimed at addressing key factors of offending and supporting behavioural change.
What you’ll do
As part of the Services & Programs Officer role you will
- Provide induction, assessment, support, case management and reports
- Facilitate group-based programs to people under supervision
- Deliver strategies and programs that promote well-being and enhance the safety for people under supervision and the community
- Undertaking individual interventions for people under supervision as required
- Resolve critical situations by providing information, expertise, support and referrals
- Maintain documentation and case notes on all people under supervision
- Connect with a diverse range of stakeholders – including those under supervision, families, multi-disciplinary staff, and agency members that support our work
- Develop networks with key internal and external agencies to enhance positive outcomes for people under supervision
What we’re looking for
- Demonstrated ability and/or experience in delivering group-based interventions
- Knowledge and understanding of the transitional factors affecting people under supervision and their families
- Ability and experience in assessment, case management and intervention with people under supervision with complex behaviour and attitudes
- Thorough knowledge and understanding of alcohol and other drug dependence, domestic violence, pro-criminal behaviours and attitudes, and evidenced based interventions
In addition, the successful candidates need to:
- Be able to work collaboratively with people under supervision, their families, and colleagues from a variety of backgrounds
- Be comfortable and confident in running group and/or individual sessions to people with diverse needs and challenging behaviours
- Be able to act with integrity and display resilience in the face of challenges
- Complete the Certificate IV in Correctional Practice
- Complete all training required to become a group work facilitator – this training is provided whilst employed and is a requirement to be completed prior to delivery of programs to people under our supervision
Essential Requirements
- Relevant tertiary qualifications in social work, psychology, mental-health or other human service fields; and/or demonstrated relevant equivalent experience working with family, social, and/or drug and alcohol related issues
- Current Certificate IV in Correctional Practice with the necessary Units of Competency for this role – or the capacity to complete Certificate IV in Correctional Practice (internal training offered by Corrective Services Academy) in accordance with specified timeframes
- Current driver licence with ability and willingness to travel throughout NSW
- Australian or New Zealand Citizen or Permanent Resident for ongoing appointments
Download the role description.
Job Notes: Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce reoffending and create safer communities. We house remand and sentenced inmates in correctional centres and supervise offenders serving orders in the community.
CSNSW provides reports and advice to courts and releasing/parole authorities and assesses offenders in the community and in custody for relevant interventions to reduce their risks of reoffending. CSNSW works in partnership with other government and non-government justice and human services agencies to support victims, facilitate restorative justice and promote reintegration.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach:
- an up-to-date résumé (maximum 5 pages)
- a cover letter (maximum 3 pages) addressing:
- the 2 targeted questions below,
- providing a brief outline on how you meet the “what we’re looking for’ points (see above section)
- and a brief outline on how you meet the requirements of the role:
Targeted questions:
- Provide an example of when you facilitated a program where you had to deal with challenging behaviours. What was the program? What were the challenging behaviours? What skills did you use? What were the outcomes?
- Describe a time when you have received feedback that critiqued your work. How did you respond? Did you make any changes? What was the outcome as a result of that feedback?
Applications close 05 November 2025 at 11.59pm AEST.
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Paul Bonnett on (02) 6932 7400 or [email protected]
If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Pologa Mase on 0467 051 326 or via [email protected] Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/
The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.
