Your Opportunity
CSL has an exciting opportunity for a HR Advisor to join our high performing askHR team. The askHR team provide support and advice to CSL employees across the Asia Pacific region.
Based at our state-of-the-art Headquarters in the Melbourne CBD and reporting to the Manager, HR Service Centre, you will handle HR enquiries through calls, chats, and cases from employees and managers about employee life-cycle processes and human resources policies. Your role is to identify customers' needs, clarify information, and provide accurate and timely advice, working efficiently in a busy HR call centre environment.
This role will be required to work 11.00am to 7.00pm to support employees in China.
Your Role
Respond to HR enquiries through calls, chats, and cases, providing accurate and timely solutions utilising HR policies, Enterprise Agreements and knowledge articles
Provide guidance to employees in using HR systems such as Workday, Kronos, and Service Now
Maintain detailed and accurate records of all queries in the case management system (Service Now), ensuring privacy and confidentiality
Conduct day-to-day transactional processing in Workday and other related systems as required
Prepare and issue HR documentation including employment contracts and letters
Identify trends and opportunities for process improvements and help implement changes to enhance communication and operational efficiency
Escalate complex issues to Tier 2 Service Centre Specialists or HR Service Centre Manager
Your experience
Fluent in verbal and written Mandarin
Degree in Human Resources, Business, or a related field
Demonstrated experience in HR or HR Shared Services operations with a focus on administering a variety of Workday or other HR system transactions
Demonstrated experience in managing high-volume HR enquiries, including interpreting HR policies and Enterprise Agreements
Proficient in Microsoft Office applications, with strong Excel skills
Experience with case management tools, such as Service Now is a plus
Closing date for applications: Monday 19th January 2026.
Melbourne CBD
Hybrid Working
About CSL Behring
CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
Our Benefits
For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
