Main Responsibilities and Accountabilities
1. Develop and strengthen capabilities across the Commercial organization
Collaborate with relevant functions such as Sales, Marketing, Commercial Operations, and Medical to plan, implement, and improve training initiatives aimed at enhancing the capabilities and skills of employees across the Commercial organization.
Based on the roles and challenges of each function, support capability development not only for field sales activities but also for brand strategy execution, customer engagement, data utilization, and the advancement of business processes.
2. Develop capability-building initiatives based on current-state assessment and gap analysis
Assess current capability and behavior levels through field activity observations, field visits, stakeholder feedback, various data sources, and employee skill assessments.
Identify gaps against the levels expected by senior management and functional leaders, and develop short- and mid- to long-term training plans based on those gaps.
3. Plan, implement, and improve training for the Sales organization
Plan and deliver training programs for Sales Managers and MRs, covering disease knowledge, product knowledge, competitive environment, sales and customer engagement skills, coaching, and other relevant areas.
Utilize opportunities such as BU meetings and Cycle Meetings to ensure that the Sales team correctly understands brand strategies and is able to apply them in daily activities.
4. Plan and deploy training on AI, omnichannel, and data utilization
Collaborate with the Digital/AI & Omnichannel lead and relevant functions to plan and deliver training on AI, digital tools, CRM, omnichannel approaches, data utilization, and related topics.
Support employees in going beyond simply understanding new technologies and channels, enabling them to apply these capabilities in their actual work, including customer understanding, action planning, content utilization, and the enhancement of customer engagement.
5. Design training programs based on brand and commercial strategies
Work with brand teams and relevant functions to clarify the knowledge, skills, and behaviors required to execute brand, sales, and commercial strategies.
Translate strategies into practical training content that can be applied in the field, and design programs that help employees clearly understand what they need to know and how they should act.
6. Manage training at Cycle Meetings and other key meetings
Plan, organize, and deliver training sessions at Cycle Meetings, Monthly Meetings, and other Commercial organization meetings.
Design effective programs that promote understanding, drive behavioral change, and support practical application in the field within limited meeting time.
7. Plan and deliver training for mid-career hires and employees returning from long-term leave
Plan and conduct training programs for mid-career hires and employees returning from long-term leave to help them acquire the necessary knowledge and skills.
As needed, conduct proficiency checks, knowledge and skill certification, and follow-up activities to support early performance in their roles.
8. Plan and deliver Train-the-Trainer sessions for Sales Managers
Plan and conduct Train-the-Trainer sessions to enable Sales Managers to effectively develop MRs and support practical application in the field.
Continuously improve training content, tools, monitoring methods, and feedback mechanisms to enhance learning effectiveness in the field through Sales Managers.
9. Establish mechanisms for training quality and effectiveness measurement
Develop evaluation and measurement methods to assess training delivery quality, participant understanding, behavioral change, and practical application in the field.
Visualize training outcomes and use the results for stakeholder reporting, improvement proposals, and future program design. In the future, contribute to establishing standardized mechanisms for training delivery and evaluation that can be leveraged across the Commercial organization.
10. Collaborate with and manage external vendors
Work with training vendors on program design, training material development, operational preparation, and post-training review.
Effectively leverage external resources while managing cost, quality, timelines, and outcomes to deliver high-quality training programs.
About CSL Behring
CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.
CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
To learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor visit https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
Our Benefits
For more information on CSL benefits visit How CSL Supports Your Well-being | CSL.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more about inclusion and belonging visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
