People Services Digital Consultant

Snowy Hydro Careers • Contract • Cremorne, VIC, AU • 14h ago

About Snowy:

Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and gas to about 1.5 million retail customers through our retail brands Red Energy and Lumo Energy.

About the position:

Are you an HR operations professional with strong SAP SuccessFactors skills who loves fixing workflows, untangling data issues, and bridging the gap between HR and systems?

We have an exciting opportunity for a People Services Digital Consultant to join our People & Culture team on a permanent, full-time basis in our Melbourne office. Sitting right at the intersection of People Services and HR technology, this is a true hybrid role. You will hit the ground running as our go-to person for SuccessFactors Employee Central & Onboarding administration, system audits, and workflow troubleshooting, while keeping a solid grounding in hands-on People Services support.

Working closely with our People Services Delivery Consultants and partnering with our core People Systems configuration team, you will spot day-to-day workflow bottlenecks, write clear technical specs for system fixes, and ensure our employee data stays clean and accurate.

Key Responsibilities:

Act as module administrator for the SAP SuccessFactors HCM suite (specifically Employee Central and Onboarding). You will validate Role-Based Permissions (RBP), support the design of workflows, business rules, event reasons, dynamic groups, and picklists, and write clear business requirements so our People Systems team can execute technical configurations.
Serve as the escalation point for People Services system issues, processing failures, stalled workflows, and data errors.
You will investigate root causes determining whether issues stem from data quality, process execution, user understanding, or system functionality and resolve defects within your delegated authority.
Conduct routine data audits and system hygiene checks within Employee Central to fix data inconsistencies and orphaned records. Lead User Acceptance Testing (UAT) for bi-annual system upgrades and enhancements.
Develop and maintain SOPs, FAQs, work instructions, and data validation checklists. You will deliver system walkthroughs to build capability across the People Services team and ensure system functionality aligns with documented business process flows.
Apply your HR policy and lifecycle knowledge to advise on employee data maintenance (organisational structures, positions, job information, and movements) and flex into hands-on People Services advisory support during peak workload periods.

About you:

At least 3+ years of hands-on experience working with SAP SuccessFactors (specifically Employee Central) in an HR operations, People Services, or HR systems support role. This is a must-have so you can hit the ground running.
Solid understanding of HR policies, employee lifecycle processes, and how day-to-day People Services teams operate.
Sharp eye for detail with proven experience running system audits, managing mass data imports, and troubleshooting workflow or permission issues.
Ability to translate day-to-day HR friction points into clear technical specs for the configuration team, while explaining system processes simply to non-technical colleagues.
Comfortable balancing technical system tasks with jumping in to help the wider People Services team when volumes spike.

This is a fantastic opportunity to own the space between HR operations and systems in a supportive, collaborative team where your technical know-how and HR background will make an immediate impact.

Diversity and inclusion is important to us:

Snowy Hydro has a culture of decency and inclusion, with a commitment to the health and wellbeing of our people and a supportive environment to ensure that everyone - regardless of background - feels included and can succeed. At Snowy Hydro, we recognise that we are made stronger by the unique capabilities and qualities that each individual brings, and we believe in providing an environment that allows that uniqueness to thrive.

Snowy Hydro is proud to be an Equal Opportunity employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a role with Snowy Hydro and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to the Snowy Hydro recruitment team at [email protected].

Position Description

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