• Tools: Zendesk, Salesforce, Helpshift, Ticketing Systems
• Analysis: RCA, Logs Analysis, Troubleshooting
• Productivity: Microsoft Office, Automation Workflows
• Basic knowledge of Linux Projects: Support Ticketing
• Ticket Automation Improvement (Self-Initiated)
• Analyzed 500+ queries to identify patterns, developing macros and canned responses that cut response time by 30%.
• Designed automation workflows for repetitive tasks in Zendesk.
About
Customer & Technical Support Specialist with 2.5+ years of global support experience, seeking to leverage expertise in troubleshooting, RCA, and AWS fundamentals to deliver high-quality customer experiences and enhance technical operations.
