Francisco Brunaud

Customer Success Manager | Client Relationship & Retention

Sydney, New South Wales, Australia

Skills

Customer Success, Account Management, Client Retention, CRM (Salesforce), Stakeholder Management, Cross-Functional Collaboration, Cold Calling, Reporting & Analytics

About

Client-facing professional with 8+ years across B2B account management, customer success, and hospitality operations. Most recently a Sales Development Representative at OFX (global FX/payments), and Floor Manager at Woodcut Restaurant where I owned the client relationship for 100+ events annually, achieving 95%+ satisfaction. Bilingual (native Spanish, fluent English) with an MBA in Business Administration & Project Management. Looking for part-time, remote or hybrid Customer Success / Account Management roles in Sydney.