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Organised, process-driven, and detail-focused, I bring a diverse background spanning project coordination, healthcare, and customer service. I'm tech-savvy and computer literate, with hands-on ecommerce experience including Shopify site management and social and email content creation. I have strong experience in stakeholder management and communication (both verbally and remotely) and a track record of handling high-volume enquiries accurately across phone, email, and live chat. I've also led teams at scale, coordinating up to 20 staff and supporting up to 400 people daily during large-scale operations, alongside leading virtual case conferences and training for healthcare teams. I'm currently available for remote, part-time work.
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