KHUSH kaur

Skills

SKILLS & CAPABILITY
Operations & project administration
• Run daily operations of a business trading 9:00am–9:00pm across reception, admin, HR, finance, IT and marketing.
• Plan and coordinate projects end to end: scheduling, resourcing, budgets, suppliers, documentation and reporting.
• Rebuilt filing and scheduling processes — administrative productivity up 47%.
• Led the move of all programs from face-to-face to online during COVID-19 with no loss of continuity.
HR, recruitment & rostering
• Recruited, interviewed, onboarded and trained 400+ staff over nine years, hiring weekly in peak periods.
• Build weekly rosters and workforce plans for 60+ examiners, role players, reception and admin staff.
• Manage leave planning, inductions, staff development and performance conversations.
Finance & commercial decisions
• Full bookkeeping in Xero and MYOB — invoicing, accounts payable and receivable, reconciliations, records for audit.
• Payroll administration, budgeting, financial reporting and cost control.
• Trusted to set pricing, discounts, refunds, transfers and payment arrangements on the organisation's behalf.
• Cut office supply costs 15% through supplier negotiation and stock control.
IT, systems & data
• Administer CRM and candidate databases, records integrity, reporting and back-end configuration.
• Coordinate IT providers, accounts, access and equipment; first-line troubleshooting for staff.
• SharePoint and Office 365 document management; use AI tools (Copilot, ChatGPT) to speed up routine admin.
Stakeholder & customer relationships
• Ten years of front-line customer service; 300–400 medical professionals, students and clients in regular contact.
• Advise candidates on requirements, guidelines and process, and brief the business on what candidates need.
• Maintain long-term relationships with healthcare organisations, suppliers, contractors and partners.
• Handle complaints and escalations to resolution, converting enquiries into enrolments along the way.
Compliance, training & quality assurance
• Coordinate simulated clinical examinations for up to 60 participants per sitting — recruiting and rostering examiners, simulated patients and candidates, and managing confirmations and reminders.
• Support RACGP and AHPRA accreditation requirements, tracking CPD points and proactively identifying and closing compliance gaps.
• Lead staff and candidate induction and onboarding cycles, and monitor live training delivery for consistency and quality.
• Collect and act on participant feedback to continuously improve course content, delivery standards and enrolment outcomes.
• Manage staff attendance, timekeeping and leave administration, including tracking of annual and sick leave submissions.
Events, marketing & communications
• Ten years coordinating simulated AMC clinical examinations — venues, staffing, materials, candidates, on-the-day delivery.
• Deliver seminars, workshops, conferences and book launches; presented to audiences of around 400.
• Run campaigns and content across Facebook, Instagram and LinkedIn; produce brochures, video and presentations.

About

Eleven years of continuous, gap-free experience across administration, operations, HR, finance, compliance and IT support — nine of them with one organisation, where I moved from Receptionist to Office Manager to Business Operations Manager and Executive Assistant to the Director. I run the parts of a business that have to work every day: staff attendance, leave and training; procurement, import/export and inventory; Xero and MYOB; the coordination of simulated clinical examinations for up to 60 participants per sitting; RACGP and AHPRA compliance and CPD tracking; and the relationships with 500–600 candidates, clinicians and international partners I speak to each day. I am looking for a versatile role — administration, project administration, operations or coordination — where breadth, sound commercial judgement and reliability matter more than a single specialism.