Leah Mae Gerber

Skills

• Administration and office support, including scheduling, filing, and record keeping • Accurate data entry across multiple platforms and software systems • Customer service and client support via email, chat, phone, and in person • Dispatch coordination and driver scheduling for timely service delivery • Invoice processing, payment tracking, and basic bookkeeping • Order management, returns, and exchange coordination • Problem-solving, conflict resolution, and escalation handling • Strong communication and interpersonal skills • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) • Shopify, Zoho Mail, Gorgias, AfterShip, ShipMonk, Chatra, Mindbody • Adaptable, fast learner with the ability to multitask in high-volume environments

About

Highly organized and adaptable administration and customer service professional with over 7 years of experience supporting office operations, managing client interactions, and coordinating workflows. Skilled in scheduling, dispatch coordination, invoicing, and data management, with a strong focus on problem-solving and clear communication. Proficient in Microsoft Office, Shopify, Zoho Mail, and other business systems. Proven ability to thrive in remote and fast-paced environments while delivering efficient, accurate, and client-focused support.