ROSEMARY NICHOLAS

Skills

SKILLS
• Office administration
• Customer service.
• Answering phone calls and providing solutions to problems.
• Supporting and coaching staff
• Records management

KEY COMPETENCIES
• Coaching and Training
• Planning and Preparation
• Resolution and escalation processes
• Cascading communications
Sales data reporting and analysis
• Territory Area Management

• Customer relations and communications
• Data Entry
• Scheduling and calendar management
• Payroll
• Proficiency using Microsoft Word, Excel, PowerPoint and Outlook.

About

Dedicated Finance Professional with proven skills in managing teams, delegating tasks, and achieving operational goals. Experienced in Mortgage Broking and Sales Management, with strong organisational ability and attention to detail. Skilled in assessing client needs, researching and recommending tailored loan solutions, and guiding clients through the lending process from application to settlement. Expertise in stakeholder engagement, negotiation, and relationship management with lenders, brokers, and clients. Recognised for problem-solving, mentoring, and clear communication while maintaining compliance and ensuring positive client outcomes. Committed to self-development and continuous growth to enhance leadership and industry expertise.