Samantha Fuller

Skills

• Customer Service & Front-of-House Support: Delivered high-standard client care, reception
support, empathetic communication and issue resolution in fast-paced environments.
• Stakeholder Communication: Built trusted relationships with staff, multi-site teams, clients,
suppliers, referral partners and external stakeholders.
• Operations, Rostering & Workflow Coordination: Managed daily resourcing, scheduling, staff
rostering, workflow continuity and competing priorities across multiple facilities.
• Systems & Technology Improvement: Led digital workflow transitions, system customization,
staff training, troubleshooting and adoption of new practice platforms.
• Financial Administration & Reporting: Managed accounts, insurance claims, BNPL payments,
treatment estimates, financial auditing and performance reporting.
• Inventory & Purchasing Management: Managed stock control, purchasing, supplier liaison,
receiving and regular stock audits.
• Compliance, Privacy & Clinical Documentation: Maintained secure records, privacy standards,
sensitive documentation and Schedule 8 register compliance.
• Clinical & Residential Support: Completed Certificate III in Individual Support (Aged Care) while
providing high-standard residential care in a clinical facility.
• Multidisciplinary Teamwork: Worked closely with multidisciplinary teams to implement
personalised care plans, manage client records, and provide empathetic support to residents and their
families.
• Person-Centred Care & Social Support: Delivered dedicated social support and personalised care
to elderly clients within a community setting, focusing on enhancing quality of life and
independence.
• Compliance & Care Protocols: Managed diverse client needs with empathy and discretion,
adhering to strict privacy legislation, Aged Care Quality Standards, and person-centred care
protocols.
• Documentation & Medication Support: Supported accurate medication administration and
maintained detailed clinical documentation in compliance with individual care plans.
Customer Service & Client Liaison: Managed reception, bookings, referrals, account queries,
client complaints/escalations and sensitive client discussions with professionalism and discretion.
• Operations & Workflow Coordination: Coordinated day-to-day operational flow across the main
hospital, sister clinic and equine hospital, supporting service continuity for a 24+ staff team.
• Administrative Operations: Managed communications, reporting, documentation, follow-up tasks
and cross-site administrative processes across multiple teams.
• Remote Corporate Liaison: Coordinated operational reporting with East Coast corporate
headquarters across time zones.
• Rostering & Scheduling: Managed complex staff rosters, appointment scheduling, coverage gaps
and changing daily priorities to support efficient service delivery.
• Systems Improvement & Training: Led cloud-based workflow migration, system customization
and staff training.
• Financial Administration & Compliance: Audited billing reports, financial records and Schedule 8
medication registers for compliance.
• Inventory & Purchasing Management: Managed full-cycle inventory including ordering,
receiving stock, inventory reporting, audits and stocktake processes.
• Stakeholder & Relationship Management: Developed strong working relationships with external
stakeholders, third-party vendors, and referral specialists.

About

Experienced Clinic Coordinator and Administrative Professional with over 10 years’ experience
in operational coordination, scheduling, stakeholder communication, and person-centred
support. Proven expertise in roster management, multi-site administration, and complex record
keeping within clinical and community care settings. Recognized for building trusted
relationships, managing high-volume operations, and providing calm, empathetic support to
diverse clients and multidisciplinary teams.
I reside in East Bunbury and am available for an immediate start, whether it is for local in
person, hybrid, or remote support roles. I hold a valid driver's license, own
reliable transport, and am ready to initiate any required pre-screening checks immediately.