Sonia Barrett

Skills

🔹 Operations & Coordination
Operational coordination across multi-step workflows
Workforce coordination and onboarding support
Managing competing priorities in fast-paced environments
End-to-end process management

🔹 Compliance & Risk
Policy and regulatory compliance
Risk awareness and mitigation
Audit-ready documentation and processes
Interpreting and applying procedures accurately
🔹 Documentation & Systems
Document control and records management
Maintaining structured, traceable case notes
Working within SOPs and governance frameworks
High attention to detail and data accuracy
🔹 Problem Solving & Investigation
Case investigation and issue resolution
Analysing complex scenarios and identifying solutions
Decision-making within policy frameworks
Continuous improvement mindset
🔹 Stakeholder & Communication Skills
Cross-functional stakeholder engagement
Clear and structured written communication
Explaining complex information in practical terms
Managing sensitive or challenging conversations
🔹 Training & Capability Support
Knowledge sharing and process training
Supporting team capability uplift
Creating structured guidance and documentation
Coaching and mentoring colleagues
🔹 Systems & Tools
Microsoft Office Suite (Word, Excel, PowerPoint)
Microsoft Teams & digital communication platforms
Case management systems (CPS)
SharePoint & document management systems

About

I’m an operations and compliance-focused professional with over seven years’ experience in a highly regulated banking environment, where I’ve developed strong capabilities in documentation control, stakeholder coordination, and process-driven problem solving.

In my current and previous roles, I’ve worked across complex workflows requiring a high level of accuracy, accountability, and adherence to policy. I manage structured documentation, maintain audit-ready records, and ensure processes are followed consistently to minimise risk and support business outcomes.

A key strength I bring is the ability to analyse and resolve complex issues. I regularly investigate cases, interpret policy, and provide clear, well-reasoned outcomes, often working across multiple teams to achieve resolution. This has strengthened my ability to think critically, manage competing priorities, and deliver under pressure.

Alongside my technical capabilities, I bring strong communication and stakeholder engagement skills. I am confident in explaining complex information in a clear and practical way, supporting colleagues, and contributing to a collaborative and solutions-focused environment. I have also facilitated knowledge sharing and training, helping to improve understanding of processes and uplift team capability.

I am particularly motivated by roles that combine structure with people-focused outcomes—where I can contribute to compliant, well-functioning systems while also supporting teams and improving the way work is delivered.

I am now looking to bring my skills into operational, compliance, coordination, or onboarding-focused roles across industries such as mining, construction, energy, or corporate environments, where strong systems, clear processes, and effective communication are critical to success.