Vahini Natarajan

Skills

-> Business & Operational Skills
Business Analysis & Requirements Gathering
Process Improvement & Optimization (Lean, Six Sigma principles)
Project Planning & Coordination
Cross‑Functional Stakeholder Engagement
Change Management Support
Training Facilitation & Development
Operational Compliance & Quality Standards (ISO 9001)
-> Technical & Data Skills
Process Mapping Tools (Microsoft Visio, Smartsheet)
Data Visualization & Reporting (Power BI, Excel – including advanced functions and dashboards)
CRM Platforms (Zoho, Salesforce exposure)
Functional Testing & UAT Planning
Data Analysis & Data Accuracy Checks
-> Digital & Productivity Tools
Project & Task Management (Asana, ClickUp, Trello, Jira)
Collaboration & Office Suites (Google Workspace, Microsoft Office)
LMS Platforms & Training Tools
Dashboard & Workflow Automation Tools
-> Soft Skills
Strong Communication (written & verbal)
Excellent Organization & Time Management
Analytical & Problem‑Solving Mindset
Client & Stakeholder Relationship Building
Adaptability & Resilience
Ability to Work Independently or within Teams

About

Versatile and results‑oriented professional with over 10+ years of experience in operations support, business analysis, process improvement, project coordination, and cross‑functional stakeholder engagement across multiple industries, including communications, government contracting, higher education, and IT services.

Demonstrated ability to analyze complex business requirements, optimize workflows, and deliver accurate data insights. Skilled in training facilitation, stakeholder communication, and managing digital systems. Proven track record supporting large‑scale deployments and operational excellence initiatives, with strong expertise in tools such as Smartsheet, CRM platforms, Power BI, and process mapping tools. A proactive team player with excellent organizational capabilities, able to thrive in remote, hybrid, and fast‑paced environments.

Professional Experience Summary
-> Project Operations Support & Process Improvement
- Developed and implemented Smartsheet workflows and dashboards to enhance operational visibility and improve data accuracy.
- Automated processes that improved operational efficiency and reduced error rates.
- Collaborated with cross‑functional teams across regions to align processes with organizational goals.
- Facilitated training sessions on new tools and platforms to strengthen team capabilities.
-> Operations & Business Support
- Led CRM implementation and data conversion projects, resulting in significant improvements in data accuracy and retrieval efficiency.
- Prepared detailed reports using Power BI and supported audits for Quality Management Systems (ISO 9001).
- Utilized process mapping tools to identify inefficiencies and drive process transparency and standardization.
- Provided administrative support, including minute‑taking, tracking action items, and generating performance reports.
-> Event Marketing & Coordination
- Conducted strategic budget analysis, improving event ROI and reducing operational costs.
- Streamlined workflows across departments and improved information sharing to support event planning and execution.
-> Learning & Development & Functional Testing
- Designed and delivered tailored training programs, leadership workshops, and curriculum aligned with project needs.
- Conducted functional, integration, and regression testing ensuring quality delivery of systems and LMS platforms.
- Collaborated with business units to resolve requirement ambiguities and support change management initiatives.