Skills
Claims Associate
Customer Care Executive
Customer Service Executive
Customer Support Associate
About
Certified ScrumMaster (CSM) and Healthcare Operations Professional with 15+ years of experience delivering operational excellence across healthcare, insurance, and customer service environments within global organizations. Expertise in U.S. healthcare claims operations, quality assurance, process governance, production reporting, stakeholder management, Root Cause Analysis (RCA), and continuous process improvement. Proven ability to optimize operational performance, enhance process quality, mentor cross-functional teams, and collaborate effectively with global stakeholders while ensuring compliance with business and regulatory standards. Brings a quality-driven, analytical, and customer-focused approach to Healthcare Operations, Shared Services, Business Operations, and Process Excellence functions
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