Customer Service Officer

Snowy Hydro Careers • Cooma, NSW, AU • 21h ago

About Snowy:

Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and gas to over 1.5 million retail customers through our retail brands Red Energy and Lumo Energy.

About the position:

Love working with great people, coffee and food? Join the team at Snowy Hydro Discovery Centre. We are seeking friendly and enthusiastic Customer Service Officers to support the visitor experience and cafe teams in delivering exceptional customer service. With over 100,000 visitors each year, it’s a fun and fast-paced environment where you will be part of a team that makes every visitor experience special.

In this role, you’ll be amongst the cafe action, greeting customers with a smile, serving food and drinks and helping things run smoothly front of house.

Several casual positions are available, based at our Snowy Hydro Discovery Centre in Cooma. The centre operates 7 days a week, 360+ days a year, with a mix of weekday and weekend shifts available.

Key Responsibilities:

Create a welcoming and friendly environment for all visitors
Take orders, prepare and serve food and beverages with efficiency and care
Operate the point of sale system, handle cash and manage transactions accurately
Maintain a clean, safe, and well-presented café space, following food safety and hygiene standards.
Handle customer enquiries in person, over the phone and online with a helpful, customer-first approach.
Represent Snowy Hydro at local festivals, regional events and community engagement activities.
Support teammates across cafe and visitor services during busy periods to ensure consistent and excellent customer service standards.

About the location:

This position is a casual on-site role (100% site based) located at the Snowy Hydro Discovery Centre in Cooma. Some regional travel may be required.

About you:

You’re friendly, with excellent communication skills and love connecting with people from all walks of life
You’re reliable, flexible and thrive in a busy, fast-paced environment
You take pride in delivering excellent service and keeping things neat, safe and organised
You’re a team player who is willing to pitch in wherever needed
You have previous experience in hospitality, retail, customer service or similar roles

A Certificate III in Hospitality or barista skills is highly desirable but not essential

If you feel you have some, but not all the relevant skills and experience, you are still encouraged to submit an application. This is a fantastic opportunity to join a supportive and dynamic team. If you have a passion for providing exceptional service, we would love to hear from you!

About our workforce:

Diversity and inclusion is important to us. Snowy Hydro has a culture of decency and inclusion, with a commitment to the health and wellbeing of our people and a supportive environment to ensure that everyone - regardless of background - feels included and can succeed. At Snowy Hydro, we recognise that we are made stronger by the unique capabilities and qualities that each individual brings, and we believe in providing an environment that allows that uniqueness to thrive.

Snowy Hydro is proud to be an Equal Opportunity employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a role with Snowy Hydro and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to the Snowy Hydro recruitment team at [email protected]