3618 Policy & Compliance - Senior Advisor
- Thrive as you shape WA’s water future.
- Full time, permanent opportunity based in Balcatta with flexible working options.
- Salary: $ 115,561 plus 12% Super & Benefits.
About the role
We currently have an exciting opportunity for a Senior Advisor – Policy & Compliance to join our Customer Billing Operations team on a permanent, full-time basis.
This role is responsible for leading and delivering policy and compliance activities relating to customer billing functions, including audit-driven actions, legislative changes and tariff reforms. You will play a key role in ensuring processes remain compliant with the Operating Licence, Water Compliance Reporting Manual and broader regulatory requirements.
This is a great opportunity for an experienced compliance professional to work in a complex, highly regulated environment and provide expert advice that supports strong governance, accurate billing outcomes and continuous improvement.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Discover more benefits we offer to support the unique and individual ways our employees live.
What you can expect with this role
- Leading policy and compliance activities relating to customer billing, including audit actions, legislative change and tariff reforms.
- Embedding and maintaining effective compliance controls, policies and procedures to safeguard billing integrity and support regulatory compliance.
- Leading compliance, assurance and audit activities across Customer Billing Operations and Customer Service business units.
- Supporting the implementation of legislative and regulatory changes and ensuring requirements are embedded into business processes.
- Preparing accurate data, reporting and commentary to support internal and external audits and regulatory reporting obligations.
- Providing expert advice to internal stakeholders by interpreting and translating legislative, regulatory and licence requirements into practical guidance.
- Supporting corrective actions, continuous improvement initiatives and governance enhancements.
- Analysing and interpreting information to inform policy reviews, decision-making and regulatory performance reporting.
- Identifying and addressing billing and regulatory reporting anomalies, ensuring appropriate governance and approvals.
Your skills and experience
For this role, we are looking for great talent with:
- You will have a degree-level qualification in commerce, business or a relevant discipline, or substantial equivalent experience in policy, compliance or regulatory roles within a complex or highly regulated environment, along with a proactive and analytical approach to problem solving.
- Considerable experience interpreting legislation, policies and procedures and applying them in an operational context.
- Demonstrated experience in regulatory compliance, assurance, audit or risk management activities.
- Strong analytical skills with the ability to interpret data and provide meaningful insights.
- High attention to detail, particularly in documentation, audit trails and reporting.
- Well-developed written and verbal communication skills, with the ability to influence and engage stakeholders.
- Strong organisational skills and the ability to prioritise competing demands in a fast-paced environment.
- Advanced capability in MS Office tools, particularly Excel, Word and PowerPoint.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 22nd February 2026
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
