As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of our CBD Dental Centre as an HCF brand advocate.
•manage phone incoming phone calls
•provide quality customer service to members and staff
•raise accounts and receipt payments
•comply with HCF Dental Quality Management System and HCF policies and procedures
•support the Practice Manager and Dentist in Charge and in actively fostering teamwork and efficient running of the dental centre
Please note this is a full time permanent role based in our CBD Dental Center (5 days a week Mon-Fri)
This position would ideally suit a Dental Assistant who wants to focus on Reception or someone who has a DA or Dental reception background.
Key responsibilities
- Providing courteous, prompt and correct responses to all enquiries received
- handling bookings and managing appointments
- Raising accounts and receipt payments
- Complying with HCF Dental Quality Management System and HCF policies and procedures
- Maintain a clean and safe clinical environment.
- Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.
About you
To be successful in this role, you will demonstrate the following qualifications, experience and skills:
- Proven experience in a customer-facing receptionist role
- Previous experience working in a dental centre is highly regarded.
- Experience in maintaining appointment booking and account systems.
- Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis)
- Strong communication skills to build rapport with patients.
- Good time management and high attention to detail
- Excellent listening skills and teamwork mentality
- Experience with many different types of insurance and their coverage plans.
Desirable
- •Experience as a Dental Assistant or interest to be cross trained in this area
- •Microsoft Outlook, Excel and Word
- •Qualifications in first aid
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
- Flexible working arrangements
- 50% subsidy on HCF hospital and/or extras cover
- Family-friendly certified employer
- 18 weeks of parental leave for all new parents
- Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
- Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected]to discuss or call 02 9290 0464.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
Please be aware of recruitment scams, phishing, and impersonation attempts. HCF will never request payment or sensitive financial information at any stage of the recruitment process. If you receive suspicious communications claiming to be from HCF, please verify them through our Careers page or contact us directly.
