As an experienced Receptionist, you will work closely with the clinicians by managing appointments and booking enquiries and handling incoming phone calls. With high quality clinical care and ability to build rapport with patients and colleagues, you will contribute to the culture of our CBD Dental Centre as an HCF brand advocate.
Please note this is a Casual Receptionist position in our CBD Dental Center working on Weekdays only (Mon-Fri)
Previous experience as a DA with reception experience or previous dental reception experience is highly desirable.
Key responsibilities
- Providing courteous, prompt and correct responses to all enquiries received
- handling bookings and managing appointments
- Raising accounts and receipt payments
- Complying with HCF Dental Quality Management System and HCF policies and procedures
- Maintain a clean and safe clinical environment.
- Supporting the Practice Manager and Dentist's in actively fostering teamwork and efficient running of the dental centre.
About you
To be successful in this role, you will demonstrate the following qualifications, experience and skills:
- Proven experience in a customer-facing receptionist role
- Previous experience working in a dental centre is highly regarded.
- Experience in maintaining appointment booking and account systems.
- Demonstrated understanding of computerised dental systems is highly regarded (Dental4Windows or Oasis)
- Strong communication skills to build rapport with patients.
- Good time management and high attention to detail
- Excellent listening skills and teamwork mentality
- Experience with many different types of insurance and their coverage plans.
Desirable
- •Experience as a Dental Assistant or interest to be cross trained in this area
- •Microsoft Outlook, Excel and Word
- •Qualifications in first aid
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected]to discuss or call 02 9290 0464.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
Please be aware of recruitment scams, phishing, and impersonation attempts. HCF will never request payment or sensitive financial information at any stage of the recruitment process. If you receive suspicious communications claiming to be from HCF, please verify them through our Careers page or contact us directly.
