3816 Customer Solutions - Senior Consultant
- Join our Faults & Emergency team and make a real impact every single day.
- Full time, permanent position based in Balcatta.
- Salary: $ 93,249 plus 12% Super & Benefits.
About the role
You’ll be the reassuring voice our customers rely on during critical moments, helping resolve complex technical faults and emergency enquiries, and ensuring every customer receives a high‑quality, efficient, and compassionate experience.
This role requires availability between 6am and 8pm, Monday to Friday, with optional weekend shifts where penalty rates apply.
Our Faults team is the frontline for customers across the state, supporting them with water and wastewater emergencies 24/7/365. We play an essential role in keeping communities safe, informed, and supported, acting quickly when something goes wrong and making sure customers receive first‑class service every time. As the first point of contact for asset-related issues, you’ll help the Corporation respond rapidly to a wide range of operational technical faults and emergency situations. Your contribution will directly influence how quickly and effectively we can restore services and keep our customers updated.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Discover more benefits we offer to support the unique and individual ways our employees live.
What you can expect with this role
• Deliver clear, accurate, and professional advice for operational technical faults and emergency enquiries.
• Resolve enquiries and guide customers through complex technical service issues.
• Work closely with field crews to obtain real-time operational updates and provide accurate information back to customers.
• Maintain customer records in line with Water Corporation policies, standards, and guidelines.
• Prioritise, allocate, and coordinate work for operational staff to ensure timely fault resolution.
• Provide critical water system shutoff instructions to support immediate field deployment.
• Champion excellent customer service and model the Corporation’s vision and values in every interaction.
Your skills and experience
For this role, we are looking for great talent with:
• Experience in customer service, operations, maintenance, or technical environments—especially within a service utility or call centre.
• Confidence working in a multichannel customer service environment.
• Familiarity with business systems such as GRANGE, Maximo, Maximo Anywhere, SAP, Outage Management, Virtual Assist, and various web applications.
• Strong interpersonal skills with the ability to negotiate, influence, and build trust with customers and colleagues.
• A positive, team‑focused attitude and a genuine desire to contribute to an uplifting, collaborative team culture.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
*Please note that if you progress to the next stage, we may invite you to complete a video interview.*
Applications close 27th March 2026
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
