About the Role
Reporting to the Manager- Customer & Stakeholder for Great Southern Region, you will play a vital part in managing and facilitating internal and external stakeholders, customer communication, and engagement activities across the region in accordance with corporate processes and Water Corporation objectives.
You will be part of our small (but mighty) team that manages a portfolio of key customers and stakeholders, including key local government stakeholders and major water consumers in the Region.
You will work closely with Operations and other internal stakeholders to deliver great outcomes for both the Corporation and our external customers.
This is a part-time fixed term opportunity until 3rd December 2027 as a Senior Advisor- Customer & Stakeholder based in Albany, with working days being Thursday and Friday each week.
About our team
The Great Southern Region is a great place to work.
You will be welcomed into a team who are supportive, caring, and inclusive.
You will work for a manager and leadership group that has a core commitment in building a high performing team that deliver for our internal and external customers.
We promote a healthy work/life balance and strive to create a workplace environment you genuinely enjoy being a part of.
You will work with freedom and autonomy but will find comfort in knowing the support is right there for you when you need.
Let’s summarise the role
- Contribute to and maintain a safe working environment in the region.
- Participate and contribute towards the goals and visions set by the Regional Lead Team to ensure the ongoing success of the region in meeting its performance obligations.
- Identify and effectively relationship manage internal and external stakeholders.
- Provide water efficiency advice to stakeholders, customers and community.
- Work collaboratively and provide support within the regional Customer and Stakeholder Team comprising of one other Senior Advisor and the Manger- Customer and Stakeholder
- Provide localised internal and external content for communication materials including written, audio visual and digital communication resources as required.
- Provide stakeholder, customer and community insights to support corporate planning processes for water efficiency, communication strategies and regional project delivery.
- Manage and/or support of the response and resolution of escalated customer queries as required.
- Evaluate local sponsorship applications, liaise with applicants and coordinate the Corporation’s involvement for events supported.
- Monitor local issues and events and coordinate pro-active media releases and/or responses to local media enquiries.
- Coordinate/support responses to Priority Correspondence as required.
Real benefits that matter
- Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
- 17.5% Annual Leave loading
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Discover more benefits we offer to support the unique and individual ways our employees live.
Key skills & experience
- Degree qualification in Communications, Business or other relevant discipline
- Relevant experience in dealing with internal/external customers, stakeholders, and industry groups on complex matters
- Demonstrated ability to liaise with and build relationships with customers, contractors, and stakeholders
- Well-developed administrative skills and proficiency in Microsoft 365 applications (or the like) are highly desirable.
- Ability to meet travel requirements of the role (mostly region-wide with occasional state-wide travel)
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
Applications close 4th August 2026
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
