Are you passionate about delivering great customer service and looking for a role where your work truly matters? If you enjoy helping others and want to make a positive impact every day, this could be the opportunity you’ve been waiting for.
We’re looking for resilient, enthusiastic people to join our Customer Contact Centre, where no two days are the same, and every interaction helps shape WA’s water future.
At Water Corporation, our customers are at the heart of everything we do. Whether we’re educating households on water-saving tips, helping customers manage their bills, or supporting those experiencing financial hardship with payment plans, our goal is always to make things easier and fairer for the people of Western Australia.
What You’ll Be Doing
- Delivering solutions focused support for billing enquiries, technical issues, with particular care for customers impacted by cost‑of‑living pressures.
- Building and strengthening your communication skills across phone and email, gaining confidence with every interaction.
- Joining a welcoming, upbeat workplace with free onsite parking.
- Working within a supportive and inclusive team who genuinely enjoy what they do. While some customer interactions can be challenging, you’ll have the resilience to stay positive, and a strong team around you to provide support, share knowledge, and celebrate wins together.
What You’ll Love About This Role
- Competitive starting salary of $72,529 plus superannuation
- Comprehensive training and a highly knowledgeable, supportive team to set you up for success
- Structured annual performance reviews with salary progression and development opportunities
- Access to long service leave (pro-rata) after 3 years
- 17.5% leave loading
- Flexible working arrangements, including work-from-home options
- Onsite gym and an active staff social club with discounts on entertainment and attractions
- Two wellbeing days per year (pro rata for part-time employees) to recharge however you choose
- An extra day of leave on 24 December (or the last Friday before Christmas if it falls on a weekend)
- Generous paid parental leave — 18 weeks for primary carers and 3 weeks for non-primary carers, with long service leave continuing to accrue during paid parental leave
Working Hours
- Full-time: 38 hours per week (5 days, 7.6 hours per day)
- Part-time: 25 hours per week (5 days, 5 hours per day)
- Hours are rostered between 7am and 7pm, so flexibility across these times is required
- If working part-time, you’ll need to be available for full-time hours during the initial 6-week training period
If you’re looking for a supportive, family-friendly workplace, a strong starting salary, and a benefits package that genuinely supports your wellbeing, this could be your next career move with Water Corporation.
Please upload your CV and answer a few short questions as part of your application. After submitting your application, you may be required to complete an online assessment and a one-way video interview.
As part of our recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close Sunday 29 March
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
