Senior Manager Experience Strategy

Ventia Pty Limited • North Sydney, New South Wales, Australia • 1d ago

The Opportunity
As our Senior Manager, Strategy Experience, you will play a pivotal role within the Evolve Program. You will be responsible for shaping and enabling connected outcomes for our users and customers, from initial problem framing through to roadmap development. Your work will help deliver meaningful, high-impact design solutions in a dynamic, fast-paced environment.

Why Join Us?

Competitive salary package
North Sydney location with flexible work arrangements that support work–life balance
Ongoing learning and development opportunities to support your career growth
Excellent employee benefits, including discounted private health insurance, paid parental leave, discounted travel, and more

Key Accountabilities:

Proactively identify and define opportunities that bring value to client engagements and enable their businesses to succeed beyond the original brief
Recommend enhancements to customer experiences, processes, and systems, and demonstrate where they create measurable value for clients and their customers
Apply a range of customer research methods, including stakeholder and customer interviews, surveys, contextual inquiries/field visits, ethnography, benchmark studies, and industry/trend research
Translate, communicate, and advocate research insights to client stakeholders and internal teams
Facilitate the creation of key design artefacts, such as personas, current and future-state customer journeys, service blueprints, storyboards, and prototypes
Design, lead, and facilitate creative/ideation workshops with senior stakeholders using design thinking methodologies
Use lean, design-thinking-led approaches to build strategies through continuous prototyping and desirability testing
Coach and guide both designers and non-designers to uplift their design thinking capabilities internally and externally
Contribute to shaping a strong team culture through knowledge sharing, showcases, and collaboration. Work closely with discipline leads to evolve tools, templates, and techniques across the experience practice.

About You:

Significant leadership experience within a consulting practice, digital agency, product organisation, start-up, or similar environment
Strong understanding of design craft, particularly service design and the creation of end-to-end experiences across digital products and services
Proven ability to tackle complex problems, translating insights into strategic opportunities and impactful design solutions
Experience in user-centred design methods, agile ways of working, and lean UX
Experience incorporating AI into design approaches or solutions

Please note applications close Monday 15th of December 2025.

About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.

How to apply
If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button.

Position Reference Number:165573