Reporting to the Strategy and Planning Lead, the Customer Success Manager role sits within Ventia’s Infrastructure Services’ Strategy and Growth team, and plays a key role in owning, strengthening and growing Ventia’s most important customer relationships.
This is an opportunity for someone who enjoys being close to customers and making things happen - whether you already have experience in Customer Success or Strategic Account Management, or you’ve built strong commercial and stakeholder capability in an adjacent role such as bid management, sales, consulting or account support and are ready to step into a more strategic position.
You’ll be trusted to lead conversations, engage confidently with senior stakeholders and help embed a more disciplined, customer led approach to how Ventia manages its key accounts.
What You’ll Do
- Take ownership of Strategic Account Management for priority customers
- Lead structured account planning, Annual Expectation Meetings and Independent Reviews
- Build trusted relationships with senior and executive level stakeholders, lifting the conversation beyond day to day operations
- Identify and manage retention risks, renewal opportunities and growth pathways
- Translate customer insight into clear actions, service improvements and growth initiatives, and support follow through with internal teams
- Drive organic growth, including proactive and unsolicited proposals
- Facilitate workshops, presentations and forums that bring the Voice of the Customer into the business
- Influence outcomes across operational, commercial and leadership teams without direct authority
What You’ll Bring
- We’re open to different career paths and levels of experience. What matters most is how you engage, think and take ownership.
- Experience in Customer Success, Account Management, Bid Management, Sales, Consulting, Commercial or a related role
- Commercial awareness and an interest in understanding service based contracts and customer value
- High emotional intelligence and the confidence to engage with senior stakeholders
- Strong communication skills - comfortable presenting, facilitating workshops and leading discussions
- A proactive, accountable approach and a willingness to step forward and own outcomes
- A structured, insight led way of thinking about customer needs and long term value
Why This Role?
- Meaningful exposure to strategic customers and senior leadership
- A chance to build or deepen capability in Strategic Account Management and customer leadership
- A role with real influence, visibility and impact
- Supportive leadership who value initiative, judgement and learning agility
Benefits
- Great employee perks including travel discounts, novated leasing, and private health offers.
- Plenty of opportunities to build your career with training and progression across Ventia.
- Wellbeing support including Employee Assistance Program, Fitness Passport, and our Healthy Minds & Bodies programs.
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
How to apply
Click the Apply Now button to start the journey to find your further with Ventia.
Position Reference Number: 167017
