Find your further with Ventia in this new Manager Learning Operations & Engagement role based in West End QLD (applications from Sydney and Auckland will be considered).
The role operates as second in charge, overseeing daily operations and ensuring delivery of the 12-month learning pipeline, including coordination across Australia and New Zealand. You will act as the primary point of contact and decision maker for learning work which includes disciplined delivery, determining what proceeds and when, managing escalations and delivery of reliable high-quality outcomes for enterprise.
What’s on Offer
- AU$155k TFR (includes superannuation) negotiable dependent on skillset and experience
- Ownership of end-to-end learning operations across AU/NZ
- Exposure to both accredited and non-accredited training delivery
- Opportunity to shape deliver, build team capability and support business growth
- Collaborative team environment focussed on support, resilience and delivery under pressure
- Access to a variety of Health and Wellness initiatives - including the EAP, Ventia's Healthy Minds program and Healthy Bodies program
- Employee benefits such as corporate travel discounts, Novated leases, private health discounts, credit discounts with retailers Australia wide including Woolworths, Coles, Booking.com and Expedia
About the Role
Own the end-to-end learning operations system across AU/NZ for accredited and non-accredited learning, working with stakeholders to shape learning demand, set expectations and align delivery, determining what work proceeds, is sequenced, reshaped or declined based on priority, funding and capacity. You will ensure only prioritised, aligned work proceeds into delivery, with clear trade-offs between demand, capacity and enterprise priorities.
You will establish operational rhythms to support predictable delivery outcomes and run the learning operations system, including demand flow, delivery governance and escalation, ensuring consistent and reliable delivery.
As the Manager you will lead and develop the learning operations team and build capacity in prioritisation, judgement and stakeholder management while fostering a collaborative, supportive and resilient team environment.
Responsibilities also include providing operational insights, risks and recommendations to the GM and partnering with quality leads to support compliance, audit readiness and continuous improvement.
Key outcomes required are-
- Learning demand is prioritised and aligned with enterprise goals and capacity
- Programs are delivered with predictable quality and timing
- Stakeholders experience clear, timely and transparent engagement
- Delivery capability and accredited training offerings continue to grow
Required Skills and Experience
You must have experience running a training organisation (RTO and/or TEO experience is highly desired) and be able to demonstrate experience within complex, multi-stakeholder environments delivering accredited and non-accredited training. It is critical that you have experience in translating strategy into tactical delivery plans. Proven experience managing competing demand and making prioritisation and trade off decisions in complex environments.
- Strong judgment and decision making in prioritisation, sequencing and escalation
- Ability to prioritise and sequence competing demands
- Solid communication skills and analytical capability to interpret performance and delivery outcomes
- Experience with LMS platforms such as Moodle, WiseNet and SuccessFactors
About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
How to apply
Click the Apply Now button to start the journey to find your further with Ventia.
Position Reference Number: 167331
