Find your further with Ventia in this new Quality Auditor role in our growing Network Operations and Services team supporting the NBN Connections contract.
Are you an experienced telecommunications professional with strong knowledge of NBN standards, copper and fibre networks, and a passion for quality and continuous improvement?
This is an excellent opportunity to work autonomously while being part of a collaborative and supportive team within a major national organisation. Ideally you will be based in Townsville, however candidates located throughout Northern Queensland will be considered, including Cairns and Rockhampton regions. Regular travel within your region will be required, with occasional travel further afield as needed.
What’s on Offer
- $103,000 TFR (includes super) + vehicle
- Laptop, phone, iPad, uniforms and tools provided
- Flexible hybrid working arrangement (home, office, field)
- Travel expenses covered
- Career stability and longevity (10-year contract)
- Career development and ongoing training opportunities
- Supportive and approachable leadership
- Access to a variety of Health and Wellness initiatives - including the EAP, Ventia's Healthy Minds program and Healthy Bodies program
- Employee benefits such as corporate travel discounts, Novated leases, private health discounts, credit discounts with retailers Australia wide including Woolworths, Coles, Booking.com and Expedia
About the Role
As a Quality Auditor, you will be responsible for auditing completed and in-progress telecommunications works, ensuring installations meet NBN quality and compliance standards. You will work closely with field technicians, subcontractors, supervisors, and clients, providing coaching, guidance and technical expertise to improve quality outcomes across the network. This role offers a blend of desktop audits conducted remotely, field audits of completed installations, live audits alongside technicians and joint NBN audits conducted in the field. You will also be responsible for identifying quality trends, recurring defects and opportunities for improvement.
You will also play a role in supporting training programs, coaching, mentoring and providing technical guidance to internal technicians and subcontractors and where required complete Verification of Competency (VOC) assessments and practical evaluations.
Other duties include preparing quality reports and providing recommendations to stakeholders and maintaining accurate records across quality and reporting systems.
Required Skills and Experience
Essential that you have the ability to confidently work independently and manage your own schedule along with -
- Certificate III in Telecommunications or equivalent qualification
- Strong telecommunications industry experience with demonstrated knowledge of NBN standards and build requirements
- Technical expertise in both copper and fibre networks
- Understanding of cabling standards and installation practices
- Strong communication and stakeholder engagement skills
- Excellent attention to detail and problem-solving ability
Highly Desirable
- Previous auditing experience or auditing qualifications
- Experience conducting field-based quality inspections
- Experience coaching or training telecommunications technicians
- Relevant telecommunications certifications and cabling licences
- Working knowledge of Power BI, Excel, PowerApps, NBN SMAX, Novus or similar systems
About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
How to apply
Click the Apply Now button to start the journey to find your further with Ventia.
Position Reference Number: 168176
