Ventia is seeking a dynamic and experienced Service Delivery Manager to lead our National Service Delivery Team within the Defence Clothing System (DCS). Reporting to the National Operations Manager, this is a pivotal role responsible for overseeing supply chain planning, inventory management, customer support services, and stocktake operations across our national network. This role will ideally be based in Melbourne, however consideration will be given to other locations.
Key Responsibilities
- Lead and coordinate technical compliance and service delivery under the Defence contract.
- Manage inventory of clothing items and ensure adherence to Defence policies.
- Monitor network performance, identify optimisation opportunities, and mitigate risks.
- Oversee the Clothing Stocktake program and Online Support services.
- Collaborate with innovation and planning teams to enhance service delivery.
- Ensure consistent service delivery across all sites and uphold contractual compliance.
- Promote a customer-centric culture and drive continuous improvement.
What You’ll Bring
- Tertiary qualifications in supply chain management, logistics, or project management.
- Minimum 3 years’ experience in a logistics environment, preferably within Defence.
- Strong financial and commercial acumen.
- Proficiency in Defence systems such as PIMS and MILIS.
- Excellent communication, problem-solving, and stakeholder engagement skills.
- Australian Citizenship (mandatory for Defence Security Clearance eligibility).
Special Conditions
- Must hold or be eligible for Defence Security Clearance (Baseline, NV1, NV2, or PV).
- Must pass an Australian Federal Police check and maintain a valid Working with Children Check (WWCC).
- Completion of mandatory Defence training is required annually.
About the Contract
Ventia has recently been appointed as the single industry partner for a transformative new contract supporting the Australian Defence Force’s clothing capability. Commencing mid-2026, this seven-year agreement (with potential extension for additional 13 years) will modernise and streamline clothing services for Defence personnel. Ventia will collaborate with expert Australian organisations to deliver end-to-end solutions including design, supply, warehousing, distribution, and retail store services, ensuring efficiency, innovation, and exceptional value for the Commonwealth.
Submit your Interest for 2026 Opportunities
Ventia is inviting early expressions of interest internally, for roles supporting the upcoming Defence Clothing System contract, set to commence in Quarter 2 of 2026. While the official start date is still some time away, we are beginning the recruitment process early to ensure a smooth and well-prepared transition into this exciting new phase.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to apply
If you are looking to expand your career, please apply below by clicking on the apply now button.
You are encouraged to inform your manager or supervisor prior to making an application for an internal vacancy. If you have not done so prior, you must inform your manager or supervisor on invitation to interview for an internal position
Position Reference Number: 165016
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