HCF is seeking a Senior Hospital Relationship Manager to lead high‑value provider partnerships and shape commercial strategies across our national hospital and medical network.
This role is ideal for a commercially astute leader with deep experience in hospital contracting, health system operations and complex negotiations.
You will drive commercial outcomes, build strategic relationships and influence the future of value‑based care across Australia’s healthcare ecosystem.
In this role, you will:
- Lead commercial negotiations with hospital groups, medical specialists, diagnostic providers and substitution treatment services
- Develop and execute provider strategies that improve affordability, quality and member outcomes
- Strengthen and manage strategic relationships with key hospital and medical providers
- Identify provider challenges and create tailored negotiation and engagement approaches
- Provide market and industry insights to inform HCF’s product, pricing and purchasing decisions
- Oversee contract performance, benefit outlays, service scope and compliance obligations
- Maintain strong internal alignment with senior executives and cross‑functional partners
- Represent HCF nationally through face‑to‑face provider engagement and regular travel
What You Bring:
- Senior experience in hospital contracting, provider relations or healthcare commercial management
- Proven ability to negotiate complex, high‑value commercial agreements
- Strong capability in interpreting contract terms, analysing provider performance and managing risk
- Experience partnering with senior executives to influence commercial and strategic decisions
- Excellent relationship‑building skills and the ability to navigate sensitive or complex provider dynamics
- Strong written and verbal communication skills, including the ability to present insights and recommendations
- Tertiary qualifications in business, law, health management or equivalent senior‑level experience
- Knowledge of the private hospital or health insurance industries (advantageous)
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected] to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
