Manager – Business Operations,
Are you a forward‑thinking operations leader who thrives on modernising processes, strengthening compliance and data governance, and guiding specialist teams to deliver high‑impact, customer‑focused outcomes across the business?
About the Role
We’re looking for a strategic and influential leader to join us as Manager – Business Operations, overseeing a broad portfolio that ensures our customer billing and data practices are accurate, compliant and high‑performing.
In this high‑impact role, you will act as a change agent, leading cross‑functional teams while embedding a people‑focused performance culture. You’ll uplift compliance capability, strengthen risk maturity and play a key role in shaping how customer and billing data is managed across the organisation.
What You’ll Be Doing:
• Leading operational programs that uplift billing, collections and compliance performance across the business
• Driving a process automation program to increase efficiency and deliver consistent, accurate outcomes
• Acting as a change agent to modernise processes, technology and customer‑impacting functions
• Managing compliance and regulatory obligations, ensuring governance requirements are consistently met
• Managing data custodianship and data privacy obligations through safe, accurate, and strategic use of customer and billing information
• Providing leadership across business analysis, quality assurance, reporting and project delivery
• Leading cross‑business collaboration with key stakeholders to deliver shared outcomes
• Driving efficiency and performance through strong KPIs, coaching and continuous improvement
• Overseeing project management activities and delivering high‑impact business initiatives
About You
You are a confident and resilient leader who brings sound judgement, analytical strength, and the ability to influence across all levels of the organisation. You’re passionate about delivering exceptional customer outcomes while balancing regulatory, risk and operational demands.
You’ll also bring:
• A degree in commerce, business or a related field
• Substantial leadership experience, including coaching and developing people
• Substantial experience in policy or regulatory environments, or other highly regulated industries
• Strong capability in project management, business improvement and operational oversight
• High‑level analytical, problem‑solving and decision‑making skills
• The ability to lead change, navigate uncertainty and drive performance in large, complex environments
Real benefits that matter
- Real flexibility with options to work from home and flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 27th February 2026
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
