HCF is seeking a dedicated Hospital & Medical Maintenance Officer to join our team. This role requires strong data entry accuracy and administrative capability to maintain and improve hospital and medical provider records. You will play a key role in ensuring information integrity across HCF systems, supporting day‑to‑day administration of HCF’s and RT Health medical gap arrangements, and ensuring compliance with Medicover and Medical Purchaser Provider Agreement (MPPA) schemes through precise data management and process administration.
Key Responsibilities
- Maintain and enhance medical and hospital provider maintenance processes.
- Support the administration of HCF’s/RT Health medical gap arrangements.
- Ensure high accuracy in data input and system updates.
- Deliver outstanding service to providers, internal teams, members, Medicare Australia, and provider associations.
- Facilitate compliance with Medicover and MPPA schemes.
- Develop and refine operational procedures to improve service delivery.
- Maintain effective provider relations and stakeholder liaison.
- Provide support for claims processing and resolution.
- Uphold Work Health and Safety (WHS) standards and ensure regulatory compliance.
Essential Skills & Qualifications
- Proven data entry experience with a strong focus on accuracy, attention to detail, and data integrity.
- Demonstrated administrative skills, including record maintenance, system updates, and process documentation.
- Ability to manage multiple administrative tasks while meeting deadlines in a structured, compliance‑focused environment.
- Experience in healthcare administration, provider management, or a similar data‑driven administrative role.
Desirable Criteria
- Familiarity with Medicover and MPPA schemes.
- Experience with claims support and medical gap arrangements.
- Relevant tertiary qualification in healthcare, business, or administration.
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
Culture & Benefits
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:
Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.
Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected] to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.
