The Opportunity
The Process & Systems Change Lead plays a pivotal role in lifting operational performance by simplifying how work gets done, enhancing system capability, and driving meaningful adoption across field, operational, and digital teams.
Sitting at the intersection of operations and digital enablement, this role ensures new ways of working are not only designed well, but are scalable, sustainable, and deliver real, measurable impact across commercial outcomes, operational efficiency, and compliance.
Why Join Us?
- Competitive salary package
- Enjoy variety in your work week with a mix of office collaboration across Sydney, site visits and work-from-home flexibility.
- Join a supportive, high-performing team focused on collaboration, accountability, and continuous improvement.
- Access exclusive VenPerks, including paid parental leave, Fitness Passport, and discounts across private healthcare, travel, retail, and more
Key Accountabilities
- Map end-to-end operational processes across Tuatahi, Telstra, and FMDC, covering CM, PM, and RM maintenance workflows.
- Facilitate workshops, interviews, and field observations to identify pain points, inefficiencies, and system constraints.
- Build strong relationships with field, planning, supervisory, and operational stakeholders to ensure solutions reflect real-world practice.
- Document current-state processes, data flows, reporting structures, and work order lifecycles.
- Identify inefficiencies, manual workarounds, integration gaps, and data quality issues.
- Design simplified, standardised future-state workflows with opportunities for automation and system alignment.
- Translate operational requirements into functional and system configuration specifications.
- Develop future-state operating models, solution designs, and phased uplift roadmaps.
- Support configuration, testing, deployment, and adoption of digital tools and operational systems.
- Lead design and rollout of the Ventia Field Toolkit, including uplift of Jira workflows, dashboards, and reporting.
- Improve usability and integration of field systems, reducing process fragmentation.
- Partner with Change and Training teams to support capability uplift, training, and behavioural change.
- Define reporting requirements and align them to data sources, ETL processes, and system dependencies.
- Improve data capture, integrity, and reporting quality across operational systems.
- Establish feedback loops with field teams and stakeholders to enable continuous improvement.
- Track benefits realisation, including efficiency gains, improved visibility, and compliance outcomes.
About You
- Diploma in Business or a related field.
- Experience in process analysis, data analysis, and data modelling.
- Proficient in Microsoft Power Apps, Power Automate (flows), and process automation tools.
- Experience with BPMN-based business process mapping tools.
- Experience using Novus is highly regarded.
- Six Sigma certification or experience is an advantage.
- Power BI experience desirable.
About Ventia
As a leading services provider, we maintain, operate, and manage the essential infrastructure that makes modern life possible across Australia and New Zealand. With more than 35,000 employees and subcontractors across 400 sites, joining Ventia means becoming part of a team that values its people, supports career growth, and helps everyone go further towards their full potential.
Our commitment to Fairness, Inclusion and Respect shapes how we lead, collaborate, hire and support one another. We welcome applications from people of all ages, abilities and backgrounds, including Aboriginal and Torres Strait Islander peoples, and people of all genders, identities, sexual orientations, beliefs and caring responsibilities. We are dedicated to providing an accessible recruitment process and encourage you to request adjustments at any stage.
How to apply
Click the Apply Now button to start the journey to find your further with Ventia.
Position Reference Number:167538
