3843 Customer Hub – Support Officer
- Thrive in a dynamic role as you shape WA’s water future.
- Full time, permanent opportunity based in Balcatta with flexible working options.
- Salary: $83,938 plus 12% Super & Benefits.
About the role
Join our team as a Customer Hub Support Officer, a permanent role for someone who is organised, proactive, and committed to delivering exceptional customer service at our Balcatta office.
This role is central to the success of the Customer Hub team. You’ll coordinate and oversee a wide range of administrative activities, providing high-level support that keeps the team running smoothly. Working with autonomy and confidence, you’ll play a key role in ensuring customer outcomes are delivered efficiently, professionally and on time.
Real benefits that matter
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Discover more benefits we offer to support the unique and individual ways our employees live.
What you can expect with this role
- Proactively coordinate and deliver administrative support across the Customer Hub team, including managing correspondence, enquiries and complaints
- Liaise with internal and external stakeholders, Business Units and committees to coordinate information and responses
- Monitor and manage document control and performance processes
- Provide day-to-day support to the Customer Hub Lead Team
- Ensure all responses meet corporate standards and comply with licence, legislative and organisational requirements
Your skills and experience
You’re an experienced administrator who enjoys working as part of a collaborative team while also being comfortable working independently. You bring strong attention to detail, excellent organisation skills and a commitment to delivering quality outcomes.
For this role, we are looking for great talent with:
- Substantial administrative and support experience in a similar role, ideally within a large, complex or state-wide organisation
- Proven ability to manage competing priorities and meet strict deadlines
- Strong data entry and system navigation skills
- Experience using corporate systems such as Grange, MyWorld, Genesys along with strong capability across the Microsoft Office suite
- A positive, team-oriented approach and a strong customer service mindset
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 27th March 2026
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
