At Water Corporation, we pride ourselves on being more than just a workplace. Our community is made up of committed and energetic individuals who prioritise a healthy work-life balance and embrace a diverse and vibrant culture.
About the role:
We have an exciting opportunity for a Customer Service Team Leader in our Faults and Emergency Team, who’s not just great at managing—but amazing at inspiring. You’ll be the driving force behind a high-performing team focussed on achieving great outcomes for customers and great service for our stakeholders across all of Western Australia.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing
What We Love About You:
- You’re a coaching superstar—you bring out the best in people and know how to turn potential into performance.
- You communicate with clarity and empathy, especially during times of change. You don’t just tell people what’s happening—you help them understand why.
- You’re a customer champion and know how to put their needs front and centre when required.
- You tackle challenges with a solution-focused mindset and a can-do attitude.
- You know how to turn feedback into game-changing improvements.
- You’ve got a deep understanding of customer service environments and know exactly which levers to pull to boost performance.
- You’re a team builder—collaboration is your superpower, and you love seeing your team succeed together.
- You thrive under pressure, stay resilient in the face of challenges, and adapt quickly to a fast-paced, dynamic environment where priorities can change in an instant.
- Complies with relevant legislation, regulatory requirements, corporate policy and ethical standards, with the accountability requirements as set out in the Water Corporation Accountabilities Framework.
- Carries out the responsibilities of the position in accordance with the Water Corporation's Code of Conduct, Equity and Diversity Policy, Occupational Safety and Health policies and procedures, and to behave and interact with colleagues in accordance with the Corporation's relevant standards, values and policies.
What You’ll Love About the Role:
- Lead and coach a passionate team, helping them grow and shine every day.
- Drive productivity and performance through smart goal setting and KPIs that actually make sense.
- Spot opportunities for improvement and turn insights into action by analysing trends and service performance.
- Be part of a fun, fast-paced environment where your ideas are valued and your leadership makes a real impact.
Looking for variety? In this role, you’ll work across our Customer Hub and Contact Centres, with shifts scheduled between 6:00 AM and 10:00 PM, Monday through Sunday. If you love flexibility and a fast-paced environment, this is for you!”
Ready to lead with purpose and passion? Apply now and let’s make customer service legendary—together!
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close 1 June 2026.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at [email protected] or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
