At Water Corporation, we’re evolving how we deliver technology services to better support our customers, communities, and operations. Our Customer Systems Administration team plays a critical role in keeping essential customer systems running smoothly and continuously improving how services are delivered across the business.
This is an opportunity to be part of a collaborative team where your expertise will help solve problems, support users, and drive better outcomes through the systems that underpin everyday services for Western Australians.
About the role:
In this role, you’ll provide high-quality support for a range of customer-facing applications that underpin billing, communication, and service delivery across the business. These include systems such as Grange, Temetra, BuilderNet, EAS2, My Water, Customer Communication Management and Midas.
You’ll be responsible for logging, managing, and resolving incidents through ServiceNow, ensuring issues are addressed efficiently and with a strong focus on customer outcomes. Working closely with colleagues across business and IT teams, you’ll help maintain system performance and contribute to continuous improvement initiatives.
This is a permanent full-time opportunity based in Balcatta, offering a supportive team environment, along with mentoring and development to help you succeed and grow in the role.
Real benefits that matter
- Flexible working arrangements, including work from home and flexible hours
- Two additional well-being days each year
- Access to long service leave pro rata after 3 years of service
- Generous co-contribution superannuation scheme up to 16% (12% standard employer contribution plus up to 2% matched contribution)
- Option to purchase additional leave (up to 12 weeks) or participate in deferred salary leave arrangements
Discover more benefits we offer to support the unique and individual ways our employees live.
What the role will involve:
- Provide first-level support for customer-facing applications, resolving incidents and service requests with a strong focus on customer outcomes
- Log, manage, and track work using ServiceNow, ensuring timely updates and accurate reporting
- Investigate and troubleshoot issues across customer systems, providing clear advice and solutions to users
- Support system changes, upgrades, and new implementations, including documenting issues and improvements
- Coach and guide end users to build capability and improve the effective use of customer applications
- Identify opportunities to improve system performance, user experience, and support processes, contributing to continuous improvement initiatives
Key skills and experience:
- ITIL v4 Certification, or experience working within IT service management frameworks (ITIL certification is highly regarded)
- Strong customer focus, with a demonstrated commitment to delivering high-quality service outcomes
- Experience supporting business applications, with knowledge of customer systems such as Grange highly regarded
- Good working knowledge of Microsoft applications and an ability to quickly learn new systems
- Ability to work collaboratively within a team, contributing to effective communication and continuous improvement
- Strong problem-solving, analytical, and troubleshooting skills
Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close Monday 1st June 2026
Our commitment to a diverse and inclusive workplace
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected]or 08 9420 2000.
To read our diversity and inclusion statement,please visit our website
