3989 Content Design – Officer
- Full time, permanent opportunity in the Brand & Customer Strategy division.
- Flexible, hybrid role based in Balcatta & Leederville.
- Salary: $93,249 plus 12% Super & Benefits.
About the role:
This role is focussed on designing, developing, publishing and optimising brand and service content experiences to improve community perceptions, uplift customer satisfaction and to drive behaviour change. You will play a key role in delivering high quality and engaging website content updates, while providing content support across other digital and offline communications touch points.
Who are we?
When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.
If you’re driven to make a meaningful contribution, you’ve come to the right place.
Real benefits that matter
- Real flexibility with options to work from home, 9-day fortnight, flexible work hours
- Two well-being days each year to do whatever you need to do to feel good
- Access to long service leave pro rata after 3 years of service
- Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
- Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
- Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Discover more benefits we offer to support the unique and individual ways our employees live.
What the role will involve:
- Working as part of the wider Marketing & Digital section, collaborating with content specialists and business stakeholders to deliver customer‑centric content aligned with our brand voice, identity and content governance frameworks.
- Creating and publishing engaging written and visual content for our website, social media and other customer communications, such as posters, letters and SMS.
- Building and maintaining strong working relationships with key internal and external stakeholders to collaboratively enhance content experiences within agreed timeframes, applying accessibility and readability best practices. This includes supporting internal stakeholders with periodic website content updates and the content aspects of project briefs.
- Leveraging user research and analytics to make data‑driven decisions to frame, structure and optimise content across multiple channels.
- Applying SEO best practice to content planning and delivery to support our organic search and artificial intelligence strategy.
- Supporting daily business content requests and advising on content best practice and realistic timeframes.
Your skills and experience
For this role, we are looking for great talent with:
- You’ll be a go‑getter with a ‘can‑do’ attitude and a strong desire to collaborate for continuous improvement.
- Considerable experience in developing and coordinating engaging written and visual content across a variety of print and digital platforms, informed by interpreting analytics and reporting insights.
- A tertiary‑level qualification in digital experience, marketing, communications or a related discipline.
- Strong digital literacy, including proficiency with the Microsoft Office Suite and an understanding of how to apply website accessibility standards such as WCAG 2.1.
- Knowledge of SEO best practices to improve organic search performance through content.
- Relevant experience using content management systems (CMS), such as Sitecore.
- Experience using content performance measurement tools, including Siteimprove, Google Analytics and social media management tools such as Sprinklr, is favourable but not essential, as training will be provided.
- Demonstrated experience in developing and maintaining professional relationships with internal and external stakeholders at all levels.
- Previous experience with martech and workflow management tools such as Jira, Monday.com and Salesforce is highly regarded.
- Highly organised and astute, with the ability to prioritise competing workloads.
- Excellent attention to detail, with high standards for spelling and grammar.
- Relevant experience applying brand guidelines and aligning content to corporate style guides.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close Sunday 3rd May 2026
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
