Ventia’s Adelaide Operations Centre (VOC) operates from our Wakefield Street office in the heart of the CBD, steps from public transport. The VOC provides high quality customer service across inbound, outbound, and email channels, partnering with a diverse mix of clients across essential public services and frontline sectors.
We are seeking a motivated Dispatch Officer to join our team. This hybrid role combines dispatch coordination with work order analysis, ensuring timely resource allocation and continuous improvement in Breakdown Maintenance performance using tools such as SAP, Power BI, and MS Office.
This is a 6 month fixed term position based in the Wakefield Street office. Flexibility with working hours is essential, as the role requires coverage across varying shifts. You must be available to work either a 1:00pm–8:00pm shift or a 2:30pm–10:30pm shift, along with weekend availability as needed.
Key Responsibilities
- Investigate and forecast performance for open work orders.
- Analyse root causes of poor PM completion and recommend improvements.
- Manage RM backlog and contribute to monthly resource planning.
- Prepare KPI reports for internal and client submission.
- Drive continuous improvement initiatives and attend RM tracking meetings.
- Ensure compliance with Ventia SHEQ standards and promote a safety first culture.
What We’re Looking For
- Prior experience in a similar role, with a positive attitude and a team focused mindset.
- Strong communication skills. you’re confident handling objections, resilient during challenging calls, and quick to build rapport with customers from diverse backgrounds.
- Comfortable navigating multiple systems (including CRMs) and consistently meeting KPIs, productivity targets, and AHT metrics.
- Thrives in high volume, fast paced environments with a strong focus on continuous improvement.
- Experience within Defence or Housing contracts (highly regarded).
- Ability to work flexible hours, including one of the required afternoon/evening shifts and some weekends.
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to apply
If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button.
Position Reference Number:166187
