Ventia is seeking a Senior Dispatch Operator to play a pivotal role in leading real‑time service delivery across our national operations.
This is not just dispatch, this is critical operational coordination, proactive risk and jeopardy management, and frontline leadership supporting major infrastructure and essential services across Australia. If you’re someone who can stay calm under pressure, make confident decisions, and support both clients and field teams with clarity and authority, this is your next step.
You must be available to work either a 1:00pm–8:00pm shift or a 2:30pm–10:30pm shift, along with weekend availability as needed.
About the Role
As a Senior Dispatch Operator, you will oversee the dynamic, time‑critical deployment of field resources to ensure contractual performance is met across multiple projects. You’ll manage real‑time incidents, lead escalation responses, and provide guidance to Dispatch Operators, acting as a key point of expertise within the Operations Control Centre.
This senior role requires strong judgement, excellent communication skills, and the ability to balance competing priorities while maintaining transparent, effective communication with clients and internal stakeholders.
What You’ll Be Doing
- Operational Leadership & Service Delivery
- Oversee real‑time coordination of emergency faults, incidents, and high‑priority work orders.
- Lead proactive jeopardy management to ensure all tasks meet or exceed contractual SLAs.
- Support and mentor Dispatch Operators, providing guidance and real-time problem-solving.
- Manage short-notice absences and operational gaps to maintain seamless service delivery.
- Drive continuous compliance with agreed processes across all VOC activities.
Client & Stakeholder Engagement
- Serve as a senior operational contact for client representatives during live events and escalations.
- Ensure worklogs and system updates are accurate, transparent and reflect real-time progress.
- Communicate clearly and confidently with field staff, supervisors, vendors and client groups.
What You’ll Bring
- Experience in a fast-paced operations, dispatch, coordination or control room environment.
- Strong communication skills with the ability to influence, direct and collaborate with stakeholders at all levels.
- Ability to manage competing priorities while maintaining calm, clarity and accuracy.
- Solid computer skills, particularly MS Office and operational systems.
- A proactive mindset with strong situational awareness and decision-making capability.
- Experience in telecommunications, utilities, technical service centres, or similar environments (highly regarded).
- Background or exposure to information systems (advantageous).
Why Join Ventia?
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.
How to apply
If you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the apply now button.
Position Reference Number:166191
